Privacy Policy

Welcome to NiceChat. We are a company that provides artificial intelligence services for interactive conversations and automated technical support. This policy explains how we handle your personal data when you use our services.

By using NiceChat services, you agree to the terms of this policy. If you do not agree to any of these terms, please do not use our services.

Information You Provide Directly

• Account information (name, email, phone number)
• Company or organization information
• Content you share in conversations
• Service preferences and settings
• Technical support files and inquiries

Information We Collect Automatically

• Device information (device type, operating system, version)
• Connection information (IP address, approximate location)
• Usage data (access time, duration, pages visited)
• Cookies and similar technologies

Primary Purposes

• Provide and improve AI services
• Manage your account and provide technical support
• Personalize the experience according to your needs
• Process payments and invoices
• Send important updates and notifications

Service Development

• Analyze usage patterns to improve the service
• Develop new features and improve existing ones
• Ensure security and prevent fraud
• Conduct research and statistical analysis

When We Share Data

• Service Providers: Hosting companies, payment processors, analytics services
• Technology Partners: AI platforms and integration with other services
• Legal Requirements: When necessary to comply with local laws
• Rights Protection: In cases of fraud or violation of terms of service

What We Never Share

• Personal conversation content without explicit permission
• Customer data with competitors
• Sensitive information for commercial purposes
• Children's data (under 16 years)

Technical Measures

• Encryption: End-to-end encryption for all conversations
• Secure Protocols: HTTPS and SSL/TLS
• Server Security: Advanced protection for data centers
• Backups: Encrypted and secured copies
• Security Monitoring: Leak and breach detection systems

Administrative Measures

• Limited data access on a need-to-know basis only
• Employee training on data security
• Regular reviews of security policies
• Strict confidentiality agreements with all employees

Basic Rights

• Access: Request a copy of your personal data
• Correction: Correct any inaccurate data
• Deletion: Request deletion of your data ("Right to be Forgotten")
• Portability: Get your data in a readable format
• Restriction: Restrict processing of your data under certain circumstances
• Objection: Object to processing of your data for specific purposes

How to Exercise Your Rights

You can exercise any of these rights through:

• Account settings in your dashboard
• Sending a request via email to nice@novayai.com
• Contacting technical support
• Direct call to the data protection hotline

Different Retention Periods

• Account Data: Throughout subscription + 3 years for archiving
• Conversation Content: According to your settings (from minutes to years)
• Financial Data: 7 years (legal requirements)
• Support Records: 5 years for service improvement
• Analytics Data: Anonymized indefinitely

Deletion Upon Service Termination

When you cancel your subscription or delete your account, we will delete all your personal data within 90 days, except for information legally required to be retained.

Types of Cookies We Use

• Essential: Necessary for site and service operation
• Functional: Save your preferences and settings
• Analytical: Help us understand how you use the service
• Marketing: Display personalized content (with your consent)

Managing Cookies

You can control cookies through:

• Your browser settings
• Privacy settings panel on our site
• Opt-out tools available for each tracking type

We may transfer your data to servers in other countries to improve performance and ensure service continuity. We ensure your data is protected according to the highest international standards.

Applied Safeguards

• Use of countries with adequate data protection levels
• Application of standard contractual clauses for data protection
• Full encryption during transfer and storage
• Regular review of security standards at all locations

We may update this policy from time to time to reflect changes in our services or legal requirements. We will notify you of any significant changes before they take effect.

How We Will Notify You of Updates

• Email notification to all users
• In-app or dashboard notification
• Clear announcement on our website
• Update of the "Last Updated" date at the top of this page